Please read these terms and conditions and our policy documents before commencing services with Hey.co.uk Ltd. By using Hey.co.uk Ltd’s services, the client will be deemed to have accepted and agreed to our terms and policies.
System Account Terms
Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as web site designers working on your behalf, or those directly involved with the site in question. Hey.co.uk Ltd must be notified immediately if such information is compromised – if unauthorized access to your account password was gained, the information held on your site could be tampered with.
Support relating to webhosting services will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring, third party services, and unrelated computer hardware issues.
The client has sole responsibility for ensuring that any data is suitably backed-up. Hey.co.uk Ltd will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
If the account is suspended for any reason, such as non-payment or breaching of our abuse policy, access to the client’s homepage both for viewing and uploading may also be suspended.
On closing an account, the relevant data on the client’s files will be deleted.
The billing policy covers Hey.co.uk Ltd general practice plus service-specific notes.
Invoices will be issued on or shortly after the commencement of the service contract. Payment for the invoice will be due within 14 working days (based on standard UK calendar). Any invoice that is older than 30 days will incur a surcharge of £10 or 10% of the total invoice value (whichever is greater).
If suspension of service occurs for any reason the client will be liable for a reconnection charge of £20.
All Hey.co.uk Ltd hosting accounts run for a period of 12 months and are payable in advance in one bulk payment. This is not refundable should the client decide to transfer their domain to a third party during the 12 month period.
Domain name registration including 2 or more years naming authority fees is payable at the time of ordering and is non-cancellable and non-refundable. On ordering a domain name, the client agrees to the terms and conditions as set out by the particular Naming Registry.
Hey.co.uk Ltd reserve the right to change prices at any time. The current prices shall be published at all times at the Hey.co.uk Ltd Web Site. All pricing is guaranteed for the term of the payment. All pricing is in UK Sterling. Other currencies can be selected on the Credit Card Order Form for the information of overseas clients. Cheques can only be accepted in UK Sterling and should be made payable to ‘Hey.co.uk Ltd’.
To renew, a yearly account payment must be made before the start of the next account year. Invoices for renewal of hosting accounts will be sent out via email 3 – 4 weeks before payment is due. All bills and invoices are sent by email. At all times the client must specify a communications address, which should be an email address, if available, or a mailing address to which Hey.co.uk Ltd may send all invoices, notices or other forms of communication, (particularly in an emergency). Should the client fail to notify Hey.co.uk Ltd immediately of any change in particulars then Hey.co.uk Ltd shall not be liable for any loss to the Client arising from any such failure. If the renewal is not paid when it becomes due, on or before the last day of the client’s account year and at least two requests for payment have been sent out to the client’s last notified communications address, then the account will be closed and any related services will be deleted from our servers.
All transfer and cancellation requests must come from the account holder who shall provide sufficient customer identification information by requested media to Hey.co.uk Ltd.
There is a £25.00 processing fee for all returned cheques. There is a £30.00 processing fee for all illegitimate credit card charge backs.
Where a genuine error has been made we will endeavor to correct the situation at no charge to the client.
The client agrees that it shall defend, indemnify, save and hold Hey.co.uk Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Hey.co.uk Ltd, its agents, its clients, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Hey.co.uk Ltd against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Hey.co.uk Ltd’s server; (2) any material supplied by customer infringing or allegedly infringing on the rights of a third party; (3) copyright infringement ; (4) ‘cybersquatting’ of a Hey.co.uk Ltd client ; (5) passing off by a Hey.co.uk Ltd client and (6) any defective products sold to customer from Hey.co.uk Ltd’s server.
Hey.co.uk Ltd will not be responsible for any damages or losses your business may suffer. Hey.co.uk Ltd makes no warranties of any kind, expressed or implied for services we provide. Hey.co.uk Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Hey.co.uk Ltd and its employees. Any account in breach of these Terms and Conditions, determined solely at Hey.co.uk Ltd’s discretion , shall be removed from our servers. Hey.co.uk Ltd reserves the right to revise its policies at any time.